Refund policy

Orders Placed in Store

We have a 30-day return policy, which means you have 30 days after purchasing your item to request a return and full refund. Returns 31-90 days after purchase are eligible for store credit only. Returns made in store can only be returned in store and cannot be returned by mail.

Orders Placed Online

You have 30 days after delivery of your item to request a return and full refund. Returns 31-90 days after delivery are eligible for store credit only. Returns purchased online may be returned in store.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at charlierosesd@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at charlierosesd@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-wood bats have a 1 year manufacturer warranty and must be taken care of with the manufacturer. We are unable to process the warranty. Please reach out if you need a copy of your receipt. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like cups and underware. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at charlierosesd@gmail.com.